Some regional offices paid bonuses to VA workers while veterans waited for claims to be processed. At least costly efforts to go paperless have improved wait times. Your portal to these stories, plus several more in this special report from the News21 project, is here.
The Department of Veterans Affairs gave workers millions of dollars in bonuses for “excellent” performances that effectively encouraged them to avoid claims that needed extra work to document veterans’ injuries, a News21 investigation found.
WMT radio’s Bob Bruce featured the investigative story by IowaWatch and four Iowa newspapers about waiting times facing the state’s war veterans who try to get U.S.
